12/13/2023 0 Comments Autodesk desktop connector not workingWhen Desktop Connector identifies unexpected data in the workspace (and all other checks have not identified the cause) the following dialog box will appear. You will need to add that file again while Desktop Connector is running. If files are added while Desktop Connector is not running they will not sync. This could be files that have been added while Desktop Connector was not running or files that Desktop Connector is filtering out from uploading (possibly not supported by the server). The file contains a list of 'excluded' files which are files that will not attempt to sync. If the file does not attempt to sync you may need to Reset Desktop Connector. The file contains a list of 'unsynced' files that are pending sync and should attempt to sync. The log file is located within a folder in the. zip file found here: C:\Users\\AppData\Local\Autodesk\Desktop Connector Diagnostics\AutodeskDesktopConnectorDiagnostics 2023-xx-xx.zip\UnSyncFileInfo\UnSyncFileInfo.txt. To help in troubleshooting, we have updated the Diagnostic Log collector to gather a list of files which have not yet been synced. A link to the file containing all long paths will be shown as View list of impacted files and folders which will open a text file containing information on the long paths found.Įxtra resources on the Docs - Long Paths page will help you understand whether you may experience any differing behaviors due to Long Paths in your project files and folders. Note: The following dialog will only appear during Startup or Project Selection if long paths have been identified. For less used Projects we will sync less frequently. For those priority Projects we will continue to sync at the same frequency. Intelligent Polling is a new capability in Desktop Connector which gives syncing priority to the projects you use the most. We have implemented intelligent polling to Desktop Connector workflows. While upgrading to the latest version is optional, if you reach out to our support team, they will suggest testing the workflow using the most recent Windows Desktop Connector to access the latest features and enhancements. ![]() To view the latest enhancements, download the current Windows Desktop Connector Version 16. You need to uninstall Desktop Connector before installing an older version. ![]() ![]() Previous releases of Autodesk Desktop Connector are available for download.
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